September 29, 2023


The Business & Finance guru

FedEx and Microsoft announce new cross-system logistics resolution for e-commerce

New giving aimed at expanding service provider competitiveness in the e-commerce area by strengthening shopper engagement and furnishing increased shipping possibilities

MEMPHIS, Tenn. and REDMOND, Clean., Jan. 24, 2022 /PRNewswire/ — FedEx Corp. (NYSE: FDX) and Microsoft Corp. (Nasdaq: MSFT) on Monday introduced the upcoming alternative as part of their multiyear collaboration to remodel commerce, provide chains and logistics. FedEx and Microsoft will convey collectively FedEx network intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-system “logistics as a company” for suppliers, retailers and manufacturers.

The corporations share a eyesight for reimagining commerce experiences for firms so they can present their consumers more integrated ways to store, and more quickly, more successful deliveries. In present-day environment of just-in-time supply chains, global trade and accelerated e-commerce development, velocity, overall flexibility and visibility are significant. Buyer needs and expectations have shifted throughout just about every business. Alongside one another, FedEx and Microsoft are utilizing tools like artificial intelligence and device understanding to extrapolate new insights from the 17 million packages that pass by way of the FedEx network just about every day to support brands provide enhanced purchaser ordeals.

Cross-system, logistics as a company resolution for makes
The corporations announced options to introduce a unique details integration coupling details insights from FedEx with Dynamics 365 Clever Get Administration to help manufacturers accessibility new information and capabilities to much better fulfill, ship and service customer orders whilst simply integrating with their present e-commerce platforms. This cross-system approach will help brand names provide modern, higher-value ordeals specifically to their shoppers together with faster, a lot more charge-productive delivery near authentic-time shipping standing communications and handy, frictionless returns with approximately 60,000 fall-off locations and printerless QR codes. For brands facing increased strain to make affinity although managing larger order volumes, ensuring value-efficient fulfilment and lessening costly shopper support phone calls, this new technology delivers unparalleled prospect to leverage current systems of record, improve success and deliver on their purchase claims with improved precision, though benefiting from a much more full view of their buyer. 

“Almost two yrs in the past we set out on a mission with Microsoft to transform the commerce ecosystem,” reported Raj Subramaniam, president and COO of FedEx Corp. “In that time, we have designed sizeable progress, leveraging Microsoft Azure engineering with our FedEx Encompass remedy, which provides vital aid in enabling state-of-the-art monitoring of time-sensitive priority shipments. This up coming stage of our collaboration will go on to join the unmatched offer chain insights from the FedEx network with the Microsoft Cloud to boost e-commerce ordeals for brand names, merchants and buyers.”

Dynamics 365 Clever Buy Administration works by using facts and AI to make an omnichannel buy management software that integrates with present company resource organizing (ERP) and consumer partnership management (CRM) devices and can leverage an ecosystem of other get resource programs such as on the web e-commerce marketplaces, cell apps and social commerce along with classic ordering channels like electronic data interchange (EDI) or brick and mortar position-of-sale. The platform is outfitted with prebuilt connectors to the main tools brands already use for omnichannel buy consumption, cross-channel get achievement and shipping and delivery, and policies-primarily based purchase orchestration actions in a very low-code/no-code ecosystem that takes advantage of AI and device understanding. Coupled with information and visibility into the FedEx network, the corporations aim to empower companies with new, modern ways to greater serve their customers.

“Much more than at any time, it really is very clear just how crucial having a resilient supply chain is for each and every organization’s good results in the modern day economy,” explained Satya Nadella, chairman and CEO, Microsoft. “We’re bringing data and insights from the FedEx network alongside one another with the Microsoft Cloud, beginning with Dynamics 365, to enable organizations speed up their digital transformation throughout their enterprise operations so they can offer you shoppers additional integrated ways to store, and quicker, more economical deliveries.”

Empowering all industries with increased logistics provide chain visibility
FedEx and Microsoft joined forces in May perhaps 2020 to help corporations to superior compete in present day ever more electronic commerce ecosystem. The pandemic has significantly accelerated e-commerce adoption and the electronic transformations of business of all measurements. Pre-pandemic, FedEx projected that the U.S. domestic offer market would strike 100 million deals per day by calendar yr 2026. The industry is now envisioned to strike this mark 4 decades quicker than anticipated, escalating to 110 million deals a day in 2022 — with 86% of that progress envisioned to come from e-commerce.

FedEx Encompass, the to start with FedEx buyer-facing answer constructed using Microsoft Azure cloud engineering, is a testomony to the collaboration’s revolutionary opportunity and fast affect on how info is applied in logistics. Developed to leverage the millions of knowledge details across the FedEx network, the FedEx Encompass platform leverages AI, device understanding and analytics solutions to proactively keep track of the danger to FedEx packages together a shipping and delivery route — such as weather conditions disruptions or traffic delays. This in the vicinity of true-time info delivers consumers with visibility to the point out of their provide chain and allows them to proactively strategy remediation and options that FedEx can enable execute to continue to keep a cargo on observe.

FedEx Surround was deployed in December 2020 and has been instrumental in supporting COVID-19 vaccine transportation. The system enabled FedEx to control monitoring this sizeable increase in precedence shipment quantity.

Seamless FedEx information integration with Dynamics 365 Intelligent Purchase Administration is envisioned to be out there to consumers in the U.S. in the next 50 % of 2022. 

About FedEx Corp.
FedEx Corp. (NYSE: FDX) offers buyers and firms worldwide with a broad portfolio of transportation, e-commerce and business enterprise services. With annual revenues of $90 billion, the business features built-in enterprise answers by way of running organizations competing collectively, operating collaboratively and innovating digitally underneath the respected FedEx brand name. Regularly rated amongst the world’s most admired and reliable employers, FedEx evokes its far more than 600,000 team users to remain centered on basic safety, the optimum ethical and skilled benchmarks and the needs of their clients and communities. FedEx is fully commited to connecting people today and opportunities all-around the globe responsibly and resourcefully, with a target to achieve carbon-neutral operations by 2040. To study much more, please visit

About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an clever cloud and an intelligent edge. Its mission is to empower each individual and each group on the earth to attain much more.

Forward-Wanting Statements

Sure statements in this press release might be regarded as ahead-searching statements, this kind of as statements relating to FedEx and Microsoft managements’ views with respect to long run functions and economic functionality. Ahead-wanting statements contain individuals preceded by, followed by or that incorporate the terms “will,” “may well,” “could,” “would,” “should,” “thinks,” “expects,” “anticipates,” “strategies,” “estimates,” “targets,” “jobs,” “intends” or equivalent expressions. These kinds of ahead-searching statements are matter to challenges, uncertainties and other elements which could cause genuine results to differ materially from historical encounter or from foreseeable future final results expressed or implied by these kinds of forward-on the lookout statements. Likely dangers and uncertainties include, but are not confined to, the price of long term e-commerce advancement and our skill to successfully compete in the e-commerce market, our means to successfully introduce e-commerce remedies in the anticipated time body, customer acceptance of the FedEx Encompass system and other factors which can be identified in FedEx Corp.’s and Microsoft’s respective push releases and filings with the Securities and Trade Fee. Any ahead-hunting statement speaks only as of the date on which it is manufactured. FedEx and Microsoft do not undertake or assume any obligation to update or revise any ahead-hunting statement, irrespective of whether as a end result of new information and facts, potential gatherings or otherwise.

Resource Microsoft Corporation